Ongoing Account Management

Ongoing Account Management:

WITH YOU EVERY STEP OF THE WAY

When you partner with CI Logistics we take accountability for delivering what we say we will and track our performance every step of the way.

Through regular communication and documented reports we will keep you up to date on performance against service level agreements, trends occurring in your environment and any planned changes or optimisation projects coming up.

Our Ongoing Account Management services include:

  • Regular reporting: Your dedicated Account Manager will conduct monthly or quarterly review meetings.
  • Continual improvement: Following these meetings we combine client feedback, trend analysis, performance data and business changes to recommend system enhancements or modifications, ensuring optimal long-term effectiveness.
  • Contract review: To ensure budget predictability and value for money we review your agreed contract terms and service level agreements against your changing requirements to remove unnecessary services and integrate necessary enhancements.